Proof of completion: the customer signs on site
Proof of completion is where the customer signs on the tech's phone when the work is done. Required or optional — your company settings decide. Without a required signature, invoicing and tech pay stay held.
Before and after The Pivot
How it works in The Pivot.
The customer signs
When the work is done, the customer signs on the tech's phone and types their name. That signature is proof of completion.
Required or optional
In company settings you choose whether a signature is required. If it is required and no one can sign, the tech marks proof of delivery as failed and gives the reason.
No signature, no money
Without a required signature, invoicing and tech pay for that job are held until the Owner releases them.
Built from the field.
The Pivot was built by a team in the business since 1996, pairing field service experience with deep software experience.
Questions
What is proof of completion in The Pivot?
Proof of completion is where the customer signs on the tech's phone when the work is done. If a required signature cannot be collected, the tech marks proof of delivery as failed and gives the reason.
Is a signature always required?
No. In your company settings you choose whether a signature is required or optional. If it is optional, the job can be completed without a signature.
What happens if no one can sign?
If a signature is required and no one can sign, the tech marks proof of delivery as failed and gives the reason. Invoicing and tech pay for that job are held until the Owner releases them.
See it on your work orders.
Book a short demo and we'll show you how it works with sample data.
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