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The Pivot
Field work, run like a system.

One system from dispatch to paid.

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The Pivot is final mile installation software for teams with technicians in the field. Dispatch the work, track tech pay and send invoices, all from one record per work order.

Book a demoSee the screens

Runs every Field Pivot work order. Built by operators with nearly 30 years in the field.

The Pivot dashboard: work orders by status, field team map, ledgers settlement
Sample dataDashboard: work order counts by status, your field team on a map, and what's paid or unpaid.

Routing is only half the work.

Most tools get a tech to the door. Then the work order leaves the system.

✕Tech pay lives on a spreadsheet.
✕Schedules go out by text and phone tag.
✕Someone chases techs and retypes invoices.

The Pivot keeps it in one place. Dispatch, tech pay and invoicing all come from the same work order.

Everything a work order needs, in one console.

Dispatch

Dispatch board

  • Boards by stage. No tech yet, scheduled and in progress, closed.
  • Group your way. By status, state or tech. Late work orders get flagged.
  • Closest tech first. Assigning starts from a list sorted closest to the site.
Work order board grouped by status
Sample dataWork order board, grouped by status.
Techs

Tech phone page

  • A page of their own. Site, gate code, map link and their own pay.
  • Accept or decline straight from the email link.
  • Sign to complete on the phone.
Tech phone page: today's work orders
Tech phone page: work order detail
A tech's day, then one work order with site details. · Sample data
Dispatch

Live Map

  • Who's out, and where. Your active field team on a map.
  • Status at a glance. En route, on site, complete, late.
Live Map of the field team by status
Sample dataField team on a map, colored by status.
Money

Invoicing and ledgers

  • Ledgers. Receivables, tech payables and a To invoice list.
  • Tech pay tracking. Company paid and tech paid, recorded separately.
  • PDF invoices emailed on each customer's schedule.
Work order record with customer, site, dates and services
Sample dataOne work order record: customer, site, dates and billed services.

How a work order moves.

Same steps, every time. Each one is on the record.

  1. Open
  2. Schedule
  3. Dispatch
  4. On site
  5. Complete
  6. Invoiced

Finishing never bills anyone.

An invoice goes out only when someone presses Email invoice.

Nothing is erased.

Every change records who, what and when.

Reopening needs a reason.

Cancel, reopen or restore, and you write why.

No tech, no progress.

A work order can't go in progress without a technician on it.

Built by operators with 30 years in delivery and installation.

The Pivot runs every Field Pivot work order. Field Pivot installs appliances, kiosks, lockers and cameras across all 50 states.

We built the tool we needed. Then we ran our own business on it.

[placeholder: work orders run through The Pivot]
[placeholder: techs managed in The Pivot]
[placeholder: months in daily use]

Your data stays yours.

Your work orders, customers, techs and rates belong to you. Each company's data is kept separate.

  • Each login sees only what its role and visibility allow.
  • Two-factor sign-in for owners, login lockout and HTTPS.
  • Encrypted nightly backups.

See it run your work.

Tell us how your field work runs. We'll walk you through The Pivot with sample data.

Book a demoSee the screens

LTL support is coming.